Refund and Returns Policy

Refund and Returns Policy

1. Introduction

Welcome to Eastern Patterns! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our Refund and Returns Policy outlines the process for returning items and obtaining refunds.

2. Eligibility for Returns

• Items must be returned within [30] days from the date of delivery.
• The item must be unused, in the same condition that you received it, and in its original packaging.

3. How to Return an Item

1. Request a Return Authorization: Contact our Customer Service team at [email protected] to request a return authorization. Provide your order number and reason for the return.
2. Prepare Your Package: Pack the item securely in its original packaging. Include the receipt or proof of purchase and a note detailing the reason for the return.
3. Ship the Item: Send the package to our office. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Process

• Inspection and Processing: Once we receive your return, we will inspect it and process your refund within [5-10] business days. You will receive a confirmation email once the return is processed.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the refund to appear on your account.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

6. Shipping Costs

• Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
• Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will arrange for a replacement or refund at no additional cost.

8. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact our Customer Service team at [email protected]. We are here to assist you!

9. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.